External (white) wall box flashing red light

[Filbert_Renard]

hi

Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably good) and a blinking red light (possibly bad?) visible through the cover when it is dark.   Is this normal...?

thanks

PS The engineer left his tools behind but I can't get through to anyone sensible to arrange a collection (the WhatsApp chat just said to dispose of them...)

[Travis_M]

Hi @Filbert_Renard

Thanks for posting on our community forum and sorry to hear about the issue with your service.

I am going to drop you a private message to collect a few details so we can have this sorted, please do keep an eye on your inbox for a message from myself.

Regards