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haroons
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External Brown Box empty, no internal white box

Hi there, 

I recently moved to a new house and is looks there has been Virgin Media installed before, however the external brown box is empty, and theres no internal white box. I'm being sent a QuickStart kit, how can I get the Brown/White boxes fitted?

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jbrennand
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Re: External Brown Box empty, no internal white box

You will need to change it to a Tech install. Try calling in - at 08.00 usually gets you through quickly

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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haroons
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Re: External Brown Box empty, no internal white box

Ta John. Should I cancel the Quickstart box delivery or leave it to be delivered?

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Ayisha_B
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Re: External Brown Box empty, no internal white box

Hi @haroons,

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear you do not have a VM wall socket. I have taken a peek at your account and can see you have spoken to our team today regarding a manned install.

 

Do let us know if you have any further issues. 

 

Thanks

Ayisha_B
Forum Team



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