Error Code: DEF01 - new user signing up

[Dan891]

Hi team,

I have just subscribed to Virgin Media, but I'm not able to sign in online? I keep getting the error code DEF01, I have seen other users complain about this but cannot see a resolution posted? Could someone contact me to help set up my account please?

I have tried clearing by browser data already and that hasn't worked.

Thanks

[Chevy117]

Add me to the list please.

[Hayley_S]

Hello @Dan891,

Welcome, thanks for posting.

I am sorry for the issue with your online account, we are working hard to get this resolved with each customer.

I will send you a private message now, so I can get this raised with the IT team.

Please look out for a purple envelope, at the top right of the page.

Many thanks,