on 14-06-2022 09:28
I have just subscribed to Virgin Media, but I'm not able to sign in online? I keep getting the error code DEF01, I have seen other users complain about this but cannot see a resolution posted? Could someone contact me to help set up my account please?
I have tried clearing by browser data already and that hasn't worked.
on 14-06-2022 15:28
Add me to the list please.
on 16-06-2022 18:16
Welcome, thanks for posting.
I am sorry for the issue with your online account, we are working hard to get this resolved with each customer.
I will send you a private message now, so I can get this raised with the IT team.
Please look out for a purple envelope, at the top right of the page.
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