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Engineer visit

DaghanH
Joining in

on ‎20-06-2022 16:02

I have ordered my broadband first time on 15/06/22 with engineer visit set up on 22/06/22 and I havent yet received anything since then. I have both contacted via whatsapp and phone and no body even located my order.

I have ordered again the same order with different price and again no body can locate my order. I have received precontract and emails at the beginning for both orders with references but no one even locate it.

I have searched online and it seems this is a typical virgin media issue but I would like to know is my broadband set up or not? Can you please help me asap

 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎20-06-2022 16:16

Call the Pre-installation and delivery team on.. 0800 052 1734. They may know more

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Tom_W1
Forum Team
Forum Team

on ‎22-06-2022 20:04

Hi @DaganH thanks for your post, although I'm sorry to hear of your concerns about your broadband order.

Have you been able to get the help since your post, or via @jbrennand's helpful message?

Please let us know if you do need any further help still.

Many thanks

Tom_W
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