Hello
One of the forum team, Megan, replied to my previous post about a longer coax cable (see here: https://community.virginmedia.com/t5/QuickStart-set-up-and/Where-can-I-get-a-longer-coax-cable-from/...). She said she tested my connection and it showed there were problems so she ordered an engineer visit and said she would also ask the engineer if he could supply a longer cable (this relates to wanting to move the rooter to enhance the wifi around the house).
On the morning the engineer was due I got a message saying it was on hold due to a problem with the network they were working on. Then I got a message saying it's all solved. However since then, internet went completely dead last night at half 12, and on the router page shows RCS partial service and lost MDD errors. Downstream power ranges from -6 to -3, SnR 34-38. Upstream power 5.4 I'm getting thousands of Post RS Errors on all channels since reboot last night, 5 with 10,000+ plus errors, one channel with 184,000 errors.
Could a member of the admin team kindly book in the engineer visit again, also asking about the coax cable? Perhaps also check the connection their end as Megan did? I would contact her via pm again but it seems she is not always online, hence my posting this on the wider forum.
Thanks in advance for help
Dan