I have an engineer coming tomorrow and I'm not sure why? can you confirm why he is coming as i was not expecting one as the last didn't find any fault and just left.
It could be a local noise ingress problem and they are checking all users on the same street box. If you need an answer you will have to phone customer services as a VM staff member will not get to your post for 2 or 3 days.
Thanks for coming back to us on this one and letting us know you were able to cancel the visit.
In terms of the homeworks, we can certainly check this out for you but in order to do that I will need to confirm some information with you.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
New around here? Check out the do's and don'ts, in our Community FAQs