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Engineer coming tomorrow, Why?

Gisborne
Tuning in

on ‎23-11-2022 09:13

I have an engineer coming tomorrow and I'm not sure why? can you confirm why he is coming as i was not expecting one as the last didn't find any fault and just left. 

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4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

on ‎23-11-2022 10:23

It could be a local noise ingress problem and they are checking all users on the same street box. If you need an answer you will have to phone customer services as a VM staff member will not get to your post for 2 or 3 days.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎25-11-2022 14:48

Hi Gisborne, 

Thanks for getting in touch. 

We are very sorry to hear you had an unexpected visit booked on your account.

Did this go ahead yesterday? 

Thanks, 

 

 

Nat
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Gisborne
Tuning in
In response to Natalie_L

on ‎25-11-2022 16:42

No I cancelled it but you can look into the charge on my account for homework's which I never knew about or agreed to and was done without my permission. 

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Kath_F
Forum Team
Forum Team
In response to Gisborne

on ‎28-11-2022 09:46

Hi Gisborne, 

Thanks for coming back to us on this one and letting us know you were able to cancel the visit. 

In terms of the homeworks, we can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

Kath_F ✨
Forum Team

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