Hi, I had an engineer come out on Tuesday 30th March because I was having issues with the TiVo V6 box which kept rebooting itself. This has now stopped happening. He went out to the street cabinet and checked everything. He also went to the small brown box outside the house. But I noticed that he's left one of the cables hanging out.
My broadband, phone line and TV work fine, however it appears that he's just left the old wire hanging there. I've tucked it under the brown box but I'm not sure if another engineer needs to come out and sort it out. If that makes sense.