I’ve recently moved back in with the in-laws and we want to keep our virgin account separate to theirs. I’ve been on the phone to virgin and nobody seems to have an answer for me about the duplicate account. Some are saying they are not working and are having issues, others say they don’t do them at all anymore.
I am having exactly the same problem. Same scenario, moved back in with parents and want to keep my virgin account separate to theirs. I was advised this was possible and thought it was in process, and then when I spoke to someone to chase it up they told me it wasn't possible and Virgin don't do duplicate accounts. I then requested to cancel my account based upon this information and was told by the next person that it is possible and that they would resubmit the form for me and i would hear back in 48 hours. This was 6 days ago. It is now 2 and a half weeks since I first requested the move and I am no further on the matter. I took several unpaid days off work hoping the matter would be resolved however I have now had to resort to travelling into the office everyday putting mine and my family's health at risk and costing me even more money.
Thanks for getting in touch and welcome to the Community Forum. I'm really sorry to hear about the problems that you've been having with this.
I'd love to take a closer look at this for you. In order to do so, I'll just need to confirm some details with you via Private Message. Please keep an eye out for a purple envelope in the top right corner of your page.