Delivery - self install router

[Marcos71]

hi 

I’ve ordered a self instalation router which was supposed to arrive 2 weeks ago but hasn’t. I haven’t received any confirmation or tracking details besides my order reference ( I have checked my junk). I can’t get through to customer services as I don’t have an account number. 
thank you.

[MOD EDIT: Subject title changed for clarity]

[VM-Jon]

Hi @Marcos71 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon