I do not have virgin media however they have damaged my brand new drive by installing cable when I was out. Who do I report this to. I have been in contact a number of times with virgin media and I'm just being passed round to different teams.
Looking at these forums it appears that shoddy workmanship is just the norm for them.
Can anyone advise please?
They said they have raised a complain and have given me a complaint reference number but I first logged my complaint the day the damage was made which was the 25th March and they keep promising every time I get in contact that it will be a maximum of 7 workings days until somebody gets in contact to resolve my complain and the damage.
Yes I have pictures of the damage, here you go
Thank you for your reply BLAVER22.
We would be happy to get this looked in to further for you.
To do this, I will just need to take a few details via private message. I will pop this over to your inbox (red bar at the top of the page).
We have been experiencing severe damp and flooding to our property for some time.. after spending thousands of pounds on remedial work it was discovered that Virgin media’s ductwork was laid directly thorough our land and through our drain pipe.
we are now awaiting their response.