Damage to cable cover and garden wall when preparing groundwork for neighbour

[SMEnto]

I've tried several means of getting a response from Virginmedia culminating in posting on this forum. On the 11th November two 'groundwork engineers', working on behalf of Virginmedia and supposedly preparing for my neighbours move to VM, arrived outside my property, smashed apart the cover from my VM cable and concreted it at a distance away from the wall such that no cover can be fitted (or is present). In the process they damaged my wall and left my cable exposed and open to the elements. does anyone have any idea which unit within VM is responsible for fixing this at all?

Thanks in advance for any positive assistance.

Thanks

[Nathan_B]

Hi there @SMEnto, welcome back to our forum and thanks for your post.

I'm sorry to see that there has been damage to your wall and the cable left exposed. I will be happy to take a look at this further for you so I will send you a PM to confirm your details.

Regards

Nathan