on 12-07-2021 09:01
My Virgin cable has been cut through in the front garden, no shielding present and buried only a couple of inches below the surface if that. VM have quoted £99 for an engineer to be sent out which I feel is excessive.
Potentially looking for a 3rd party engineer to come and look at it (north west area) or splicing it back together myself.
Anyone have a similar experience and have any recommendations for outdoor connectors?
Answered! Go to Answer
on 12-07-2021 13:45
On the basis that @adyce may potentially be looking for a staff response here, I've moved this thread to the broadband-setup section which is staff-monitored. It was in the chatter section which VM staff on here tend to leave alone.
Calling into faults on 150 (from a VM phone) or 0345 4541111 (from any other phone) will be the quickest way to get this rectified, however.
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on 12-07-2021 10:33
The £99 charge relates to a non-fault callout.
If you've cut through your cable, then surely you're off-service? In which case that's a fault?
Your alternative suggestions are likely to cause other issues sooner or later.
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on 12-07-2021 12:08
on 12-07-2021 13:15
@adyce wrote:My Virgin cable has been cut through in the front garden, no shielding present and buried only a couple of inches below the surface if that. VM have quoted £99 for an engineer to be sent out which I feel is excessive.
Potentially looking for a 3rd party engineer to come and look at it (north west area) or splicing it back together myself.
Anyone have a similar experience and have any recommendations for outdoor connectors?
there should be no charge - some agents get it wrong - just report it as a fault or come back here and staff will book a tech - as said its not a DIY repair and you cannot use 3rd party people
on 12-07-2021 13:45
On the basis that @adyce may potentially be looking for a staff response here, I've moved this thread to the broadband-setup section which is staff-monitored. It was in the chatter section which VM staff on here tend to leave alone.
Calling into faults on 150 (from a VM phone) or 0345 4541111 (from any other phone) will be the quickest way to get this rectified, however.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 14-07-2021 10:15
Hi adyce, thank for your post - sorry for the delayed response.
I'm also sorry to hear about what happened with your cable too. I wasn't able to check and see if this is sorted already using your forum details alone - so in-case you still need help I'll get in touch via PM, just look out for the purple envelope.
Tom
on 15-07-2021 08:37
Thanks for getting back to me Adyce.
I've rescheduled the visit for a sooner one and made sure there are no charges for it - you'll find confirmation via your online account (virg.in/myVM) and can reschedule from there if needed.
Please let us know how you get on, or if we can help with anything else.
Tom