on 10-01-2022 20:12
Hi,
I ordered the Hub 3 QuickStart option, however the circular cable has no entry point on my VM wall socket. It is a white box with what looks like a USB/Ethernet type entry point with a cover over it.
Do I need some sort of adapter to connect?
Thanks.
on 10-01-2022 20:19
@seantd wrote:Hi,
I ordered the Hub 3 QuickStart option, however the circular cable has no entry point on my VM wall socket. It is a white box with what looks like a USB/Ethernet type entry point with a cover over it.
Do I need some sort of adapter to connect?
Thanks.
Could you post an image?
on 10-01-2022 20:37
10-01-2022 20:46 - edited 10-01-2022 20:52
@seantd wrote:
That's just a phone line. What's the connection next to that box?
VM do not use a conventional phone line for thier broadband connection.
on 13-01-2022 17:59
Good Afternoon @seantd, do you have any updates on this so we can assist you further?
If you have since discovered that you cannot have a Quickstart install and need to have this altered to an engineer visit you, may be best off calling our Pre-Installs team on 0800 052 1734
Kindest regards,
David_Bn