Confirmation of engineer visit

[Palmac]

Hi all, I recently have ordered virgin broadband self install. Unfortunately since then I have found out that one of the outside cables has been cut and there is no broadband socket within the house. I have been told that an engineer will be arriving on the 24th of November. I have received a text message to confirm this but on the myvirgin app under appointments there is nothing listed is this correct. Cheers Paul.

[Matthew_ML]

Hey Palmac, thank you for reaching out and a warm welcome to the community I am sorry to hear you haven't got a socket.

However not to worry we can look at getting this fixed for you and checking everything over.

I am going to send you a PM,  please look out for the purple envelope. Thanks