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Confirmation of engineer visit

Joining in

Hi all, I recently have ordered virgin broadband self install. Unfortunately since then I have found out that one of the outside cables has been cut and there is no broadband socket within the house. I have been told that an engineer will be arriving on the 24th of November. I have received a text message to confirm this but on the myvirgin app under appointments there is nothing listed is this correct. Cheers Paul.


Forum Team
Forum Team

Hey Palmac, thank you for reaching out and a warm welcome to the community I am sorry to hear you haven't got a socket.

However not to worry we can look at getting this fixed for you and checking everything over.

I am going to send you a PM,  please look out for the purple envelope. Thanks 

Matt - Forum Team

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