Confirmation not received

[Pm5]

Hi, I ordered M125 Fibre Broadband and have an elected delivery date of 04/12/23

As I signed up the web page said that there is already a virgin account at the property I am moving into and that they need to do some checks.

I've received my order summary and pre-contract documents via email but that is all. 

Can someone please check to see if the order has gone through correctly please.

[VM-Jon · Accepted solution]

Hi @Pm5 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon