To be honest I don't see what that is going to achieve. All I want is the service that I pay for. If they have been able to install the connection in the first place then why can't they fix it? Virgin is full of excuses and it's not good enough.
The management company had changed hands three times over 13 years and the latest ones have no record. I know because I asked them a few hours ago.
That I couldn't tell you but the initial engineer who came to assess the problem made it sound like it was just a routine job.
I'm wondering what the point of this forum is? Is it to council members through the fact that nothing is going to be done about the problems that they are facing or does anyone from Virgin monitor it and take the initiative to address issues and resolve them?
Sooner or later a Virgin Media person will pick this up. Whether they can do anything you will have to wait and see. It's a commercial operation and they are not required to do anything they find too difficult or too expensive.
That's very reassuring news. In which case I'm gonna leave this pointless platform.
You probably need the VM forum team to arrange for an area manager to inspect the installation and give you a definitive answer as to whether the equipment is serviceable or not. Presumably the cable was put over the roof to avoid going inside the building or some other specific reason. If the existing cable is no longer serviceable, you could enquire if there is an alternative way to install a new cable, via a different route, which can be serviced in the future. If the cable can’t be serviced or replaced, you should probably put your efforts into finding a new supplier, as has been suggested above.
Unfortunately, VM seem to have little/no ability in their processes for dealing, in an efficient and timely way, with installations which are out of the ordinary, based on the topics which crop up regularly on here.
Thank you for your posts and welcome to our community forums. We're here to help.
I'm very sorry to hear you've been having some problems with your services lately, and that there appears to be some kind of restriction in getting this attended to and resolved due to access to the cabling.
I'm going to send you a private message in a few moments so we can take a closer look at what's going on here for you. Please respond to this at your earliest convenience and we can go from there.