Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
177 Views
Message 1 of 5
Flag for a moderator

Complain

From 31 March I don't have broadband active. Moved house and notify Virgin Media about my new home.

On 2 April I manage to make an appointment for a tehnician to come on 13 April to activate my broadband.

On 12 April I received a mesagge that my appointment had been rescheduled for 25 April because of some work to be done outside the property!!!

Yesterday as I didn't received a confirmation of my appointment I send a message to say i need a confirmation that someone will come tomorrow.

Today I receive a message saying that before my instalation on 25 April there is some work to be done outside the house.

The same issue was mention on 13 April as an excuse for not coming nobody. 

I had to much patience with this and I want to put a formal complaint.

By the way, I'm not sure what they will be doing because I have the equipment already and an account , so I'm not opening a new account.

I'm very disappointed in this matter. 

0 Kudos
Reply
Highlighted
  • 1.34K
  • 103
  • 189
Knows their stuff
172 Views
Message 2 of 5
Flag for a moderator

Re: Complain

The work might be construction work which might require permission from the council so they might not be able to activate your line yet whether or not you have the equipment. Even if the property had virgin services before sometimes the cables break meaning no service available. 

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
131 Views
Message 3 of 5
Flag for a moderator

Re: Complain

All I want now is to have a confirmation of my account closed and my money refunded because I have payed  55£ extra.

How long is closing an account last? 

I already talk to someone from virgin media about this few days ago.

And about that issue, I think that the right way of dealing with my instalation was to say from the beginning that is not possible for some reasons not to put me to wait one month saying that we will come for sure just rescheduled!

I just want my account closed and if someone else were lied like that would have made a really big complain.

I don't want nothing just to close the account and the money refunded.

0 Kudos
Reply
Highlighted
  • 24.29K
  • 1.39K
  • 3.09K
Alessandro Volta
119 Views
Message 4 of 5
Flag for a moderator

Re: Complain

Nobodies lied to anyone.

If you want to cancel your services then please call CS. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 31.3K
  • 1.62K
  • 5.47K
Very Insightful Person
Very Insightful Person
117 Views
Message 5 of 5
Flag for a moderator

Re: Complain

if you were out of contract at your old house you can call in and cancel giving 30 days notice.
If you were still in the contract you will have to pay the EDF that apply

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply