I am due to move flat in 2 weeks and I'd like to order a broadband package in advance so that I'd be able to get online from day 1 in a new flat.
The issue is however I currently don't have access to a new address, and as I understand the physical package is going to be sent to this new address as soon as I sign the contract.
Is there any way I can order a physical broadband package to be delivered to my current residence? I have tried calling the customer service for advice, but couldn't get through and gave up after 40 mins of waiting.
In this case, would it be possible to delay the dispatch of the Quickstart kit? I'd like to sign up for the contract now, but get this kit delivered when we are already in the flat i.e. in 2 weeks time.
Thank you for coming back to us and welcome, Glad to hear you internet was connect the next day and that you have been enjoying your services ever since, if you do have any further issues do not hesitate to let us know.