I've installed new replacement equipment I've been trying for 5 hours to get ahold of somebody to help me my new equipment is active but my router still saying no internet access and on router settings page internet status says access denied
VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the hub you are installing. By doing this we’ll be able to reboot the hub or put you in touch with the right team.
The old method was to reboot the hub and if that didn't work then you would need to phone to get your box activated. 0800 953 9500.
You will need the hub serial number, and your account and area number.
You could also try contacting New accounts and Set Up for them to complete the setup and activation.
That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I've tried everything waited 5 hours its active but has no internet access I've done run a test a ton saying I need engineer but I dont I spoke to a guy that picked up my old equipment today and said I can contact them and get it all sorted