My account has been cancelled, I do not understand why at this point, i live in a new block of flats so there are no previous people living here. When i go on my account it says my account has been deactivated/cancelled so i cannot see my service status, bills or anything.
I have contacted CC on the phone 4 times since last friday and each time they say they have sent in a reactivation form and it will be sorted in 48 hours. Its been well over 48 hours and nothing has be solved. I have no more minutes on my phone anymore because i have used up all 500 minutes phoning VM. What do i do? The last CC agent said they will phone me up on Sunday making sure it is working and they ensure "500%" that it will work, it does not, and they did not phone up.
Thank you for reaching out to us in our community, I am sorry to hear your account was disconnected and that this wasn't requested by yourself, I have had a look at things our end and it looks like everything is now connected, if this isn't the case and you still require help please let us know ASAP.