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Canceling the contract

Hi everyone, hope you're all staying safe.

 

So Virgin made it virtually impossible to cancel the contract these days - hour long waits on the phone. The automated service said that I can get a text with a link to do the cancellation, but it just leads to a package change (very convenient!). How can I cancel the account?

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Re: Canceling the contract

Hello,

I am a Virgin Media technician (71786) We are currently directing all customers with account queries to text 07533051809 with Your account number, area reference code and a small message explaining You want to cancel Your contract. Once the team gets to Your text message someone will be in touch.

Hope this helps, please mark My comment as solved and click on the thumbs up button as it would be much appreciated.

Kind regards

J


Here to help! I'm a technician helping out whilst working from home. Find out more


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