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duckyfuzz14
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Cancel order - cannot reach customer service

Hi. I have tried every channel of communication with Virgin Media, holding on the phone for over 1 1/2 hours yet still cannot get through. I just need to cancel an order I placed today. Any ideas how?

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Anonymous
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Re: Cancel order - cannot reach customer service


@duckyfuzz14 wrote:

Hi. I have tried every channel of communication with Virgin Media, holding on the phone for over 1 1/2 hours yet still cannot get through. I just need to cancel an order I placed today. Any ideas how?


Phone at 8am (9am on Sundays) when the lines open.

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duckyfuzz14
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Re: Cancel order - cannot reach customer service

I managed to get my way through various departments and finally spoke to a representative called Rex who cancelled my order. No sign of an email confirmation yet though. Confidence in the service is extremely low

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