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Can’t setup my new volt M500 package.

Joining in

hi. My new volt M500 home setup box was delivered yesterday. 
I have come to setup the new cables from the box and they don’t match the incoming cables?. 
I’ve checked the box outside and it has been damaged(the box is hidden behind a bush so I have never noticed). Can this be repaired please. 

damaged external box:


Internal cables that do not connect to the new white cables in the setup box:



Very Insightful Person
Very Insightful Person

Hi @Paul153 

Call the Pre-installation and delivery team on 0800 052 1734 and ask for a tech installation.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issues with the Quickstart installation of the services not going to plan. 

Do please follow the helpful advice from @newapollo and report back to us.

Any further assistance required, we'll do all we can to assist.

Kindest regards,