Can’t create an account to contact someone

[Forbes1]

I’ve signed up to start a broadband contract and I need to contact regarding the delivery date but I can’t access any of the contact/web chat/emails without a Virgin account but I can set up an account without an account number that has not been provided on my contract sheet

[Client62]

You could try the pre installation and delivery team on 0800 052 1734 from your name & address they should find your order.

[VM-Jon]

Hi @Forbes1 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon