Virgin Media Community

[arsham84]

I can’t buy a pass for London Underground anymore.

Tried both http://wifi.virginmedia.com when underground and http://wifipass.virginmedia.com when above and purchases fail after entering card details

 

 been like this for over 10 days now…

[newapollo]

Hi @arsham84 

have you tried the following link?

https://wifipass.virginmedia.com/w/Login.aspx 

[arsham84]

Hi @newapollo,

yes, tried that. Logged in, chose a pass, entered payment info and the get the same Invalid Request page.

are you able to buy a pass?

[newapollo]

Hi @arsham84 

I'm afraid I haven't tried as I don't live in that area.

[arsham84]

Really poor from Virgin Media. If I can’t buy a pass it means nobody but Virgin Media, O2, EE and Three customers can.

This means tourists too!

Clearly an issue between Virgin Media and Barclaycard/Adyen.

Sort it out!

[Ashleigh_C]

Hi @arsham84

Thank you so much for your post and welcome back to the community forums! 

I'm so sorry to hear that you are facing this issue with the underground WiFi!

We are currently aware of this issue and we are working to resolve this as soon as possible. 

Please do keep checking back for updates. 

Thank you again. 

[arsham84]

Thanks for acknowledging this. Any idea of timeframe?

[johnny6]

Hi.  I would also like to buy a Wifi pass for the Underground but am having similar problems.  Can you let us know when the issues will be fixed?  Thanks. 

[Nathan_B]

Hi there, thanks for the reply on this thread. Unfortunately we have not got a timescale for this issue.

I'll chase this up to see if one can be provided. 

Regards

Nathan
 

[arsham84]

You guys must be losing quite a lot in revenue, it’s been almost 3 weeks now.

Not to mention the transaction fees that Barclays/Adyen is missing…

🤔