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zhen7
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Can Anyone Please Tell Me What Does This Shown / Mean?

Every day since October 2021, after works completed for the Gig1 upgrade, my connection has constantly been disconnecting.

I've had 4 Engineers out however none seem to want to investigate the network, as they "can't see an issue".

My connection drops out and stays out from 6-7pm,

Can anyone please tell me what my Graph is showing here?

The red is from an engineer visit today who said that my cabinet has a splitter, and that I was on one side with hardly any/no other people plugged in, and that I've been moved over to the other side of it, with a lot more, but hopefully a chance of less problems....

It's yet to be 6-7pm so will see what happens.

He did not believe I was getting disconnections as his equipment showed one last wednesday, 

I probably get dozens if not hundreds PER DAY.

Only when I showed him video evidence of the day after, when I was having disconnections, he believed it....

Anyway, 

here is my graph:

Graph25/02/22-5pm

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nodrogd
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Re: Can Anyone Please Tell Me What Does This Shown / Mean?

I have rejected your image as your IP address is showing.

Please mask & repost.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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zhen7
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Re: Can Anyone Please Tell Me What Does This Shown / Mean?

BQM 

 

zhen7.png

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zhen7
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Re: Can Anyone Please Tell Me What Does This Shown / Mean?

Just had another disconnection:

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11860000006.841QAM 2567
21380000007.141QAM 2561
31460000007.141QAM 2562
4154000000741QAM 2563
5162000000741QAM 2564
61700000006.841QAM 2565
71780000006.741QAM 2566
8194000000741QAM 2568
92020000007.141QAM 2569
102100000007.441QAM 25610
112180000007.341QAM 25611
122260000007.341QAM 25612
132340000007.341QAM 25613
142420000007.341QAM 25614
152500000007.441QAM 25615
162580000007.541QAM 25616
172660000007.642QAM 25617
182740000007.641QAM 25618
192820000007.741QAM 25619
202900000007.841QAM 25620
212980000007.841QAM 25621
223060000007.841QAM 25622
233140000007.641QAM 25623
243220000007.641QAM 25624
253300000007.441QAM 25625
263380000007.441QAM 25626
273460000007.641QAM 25627
283540000007.641QAM 25628
293620000007.641QAM 25629
303700000007.541QAM 25630
313780000007.541QAM 25631

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked4100
2Locked4100
3Locked4100
4Locked4100
5Locked4100
6Locked4100
7Locked4100
8Locked4100
9Locked4100
10Locked4100
11Locked4100
12Locked4100
13Locked4100
14Locked4100
15Locked4100
16Locked4100
17Locked4200
18Locked4100
19Locked4100
20Locked4100
21Locked4101
22Locked4100
23Locked4100
24Locked4100
25Locked4100
26Locked4100
27Locked4100
28Locked4100
29Locked4101
30Locked4101
31Locked4100

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000047.35120QAM 641
25370000047.55120QAM 642
346200000475120QAM 643
439400000475120QAM 644

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Tudor
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Re: Can Anyone Please Tell Me What Does This Shown / Mean?

The red circled bit of high latency seems to have happened to many people. The red block on the right is the disconnection. 

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker

VM will not dispatch any technicians when an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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