Virgin Media Community

[zhen7]

Every day since October 2021, after works completed for the Gig1 upgrade, my connection has constantly been disconnecting.

I've had 4 Engineers out however none seem to want to investigate the network, as they "can't see an issue".

My connection drops out and stays out from 6-7pm,

Can anyone please tell me what my Graph is showing here?

The red is from an engineer visit today who said that my cabinet has a splitter, and that I was on one side with hardly any/no other people plugged in, and that I've been moved over to the other side of it, with a lot more, but hopefully a chance of less problems....

It's yet to be 6-7pm so will see what happens.

He did not believe I was getting disconnections as his equipment showed one last wednesday, 

I probably get dozens if not hundreds PER DAY.

Only when I showed him video evidence of the day after, when I was having disconnections, he believed it....

Anyway, 

here is my graph:

[nodrogd]

I have rejected your image as your IP address is showing.

Please mask & repost.

[zhen7]

BQM 

[zhen7]

Just had another disconnection:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	186000000	6.8	41	QAM 256	7
2	138000000	7.1	41	QAM 256	1
3	146000000	7.1	41	QAM 256	2
4	154000000	7	41	QAM 256	3
5	162000000	7	41	QAM 256	4
6	170000000	6.8	41	QAM 256	5
7	178000000	6.7	41	QAM 256	6
8	194000000	7	41	QAM 256	8
9	202000000	7.1	41	QAM 256	9
10	210000000	7.4	41	QAM 256	10
11	218000000	7.3	41	QAM 256	11
12	226000000	7.3	41	QAM 256	12
13	234000000	7.3	41	QAM 256	13
14	242000000	7.3	41	QAM 256	14
15	250000000	7.4	41	QAM 256	15
16	258000000	7.5	41	QAM 256	16
17	266000000	7.6	42	QAM 256	17
18	274000000	7.6	41	QAM 256	18
19	282000000	7.7	41	QAM 256	19
20	290000000	7.8	41	QAM 256	20
21	298000000	7.8	41	QAM 256	21
22	306000000	7.8	41	QAM 256	22
23	314000000	7.6	41	QAM 256	23
24	322000000	7.6	41	QAM 256	24
25	330000000	7.4	41	QAM 256	25
26	338000000	7.4	41	QAM 256	26
27	346000000	7.6	41	QAM 256	27
28	354000000	7.6	41	QAM 256	28
29	362000000	7.6	41	QAM 256	29
30	370000000	7.5	41	QAM 256	30
31	378000000	7.5	41	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	0	0
2	Locked	41	0	0
3	Locked	41	0	0
4	Locked	41	0	0
5	Locked	41	0	0
6	Locked	41	0	0
7	Locked	41	0	0
8	Locked	41	0	0
9	Locked	41	0	0
10	Locked	41	0	0
11	Locked	41	0	0
12	Locked	41	0	0
13	Locked	41	0	0
14	Locked	41	0	0
15	Locked	41	0	0
16	Locked	41	0	0
17	Locked	42	0	0
18	Locked	41	0	0
19	Locked	41	0	0
20	Locked	41	0	0
21	Locked	41	0	1
22	Locked	41	0	0
23	Locked	41	0	0
24	Locked	41	0	0
25	Locked	41	0	0
26	Locked	41	0	0
27	Locked	41	0	0
28	Locked	41	0	0
29	Locked	41	0	1
30	Locked	41	0	1
31	Locked	41	0	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	47.3	5120	QAM 64	1
2	53700000	47.5	5120	QAM 64	2
3	46200000	47	5120	QAM 64	3
4	39400000	47	5120	QAM 64	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Tudor]

The red circled bit of high latency seems to have happened to many people. The red block on the right is the disconnection. 

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker

VM will not dispatch any technicians when an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.