You are not alone I ordered on 30/3 and just keep be fobbed off with different stories and dates, the pre insulation team are as useful as a chocolate teapot and no one takes responsibility. An area manager was meant to call me back and I heard nothing! I have reinstated my current broadband as no idea when or if virgin will ever install but when I placed order they told me that 5 neighbours had it, so how come they weren’t aware of issues in the area! I hope it gives you some comfort you are not alone in being ever frustrated with virgin media!!!!!
Thank you Raven and Megan for your support, also thank you Megan for sorting out my billing issue.
Today marks the 6th week since I made the order, and I had to go with the decision to cancel the service unfortunately.
Simple communication would have solved all this, as I always said, tell me we're busy and we will install it in 3 months, no problem, I completely understand, but until this moment, it still says I am getting someone today, and it changes everyday to the same day.