Virgin Media Community

[SpyderWolf]

Hello could I find out what the status is of a fault call (107332_11456) please? I was told someone would call me. 

[Alex_RM]

Hi SpyderWolf,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're affected by a fault. I've been able to locate your account using your forum details, just going through diagnostics- can you confirm if you have received a calling card quoting an RP block recently?

Alex_Rm

[SpyderWolf]

Hi there

I haven't received anything. I was expecting a phone call to arrange a visit.

Regards

Chris

[Kath_F]

Hi Chris, 

Thanks for coming back to us on this and apologies for the inconvenience. 

Taking a look at your account today I can see that the Hub is now showing online after an engineer visit. 

If you are still having an issue, please pop back here and let us know. 

Thanks,

[SpyderWolf]

Hi there Kath

I keep getting intermittent Channel failed CS2004 on all TV channels. Can you assist?

TIA

Chris

[Gareth_L]

Hi there SpyderWolf

I can see you have been in touch with us since your post 

How are things looking now?

Let me know if this still needs resolving 

Gareth_L

[SpyderWolf]

Hi Gareth

I am still getting CS2004 errors on my TV. Is it possible to get a diagnostic run on the equipment?

Regards 

Chris 

[Nathan_B]

Hi Chris, 

thanks for coming back. Sorry to see you are still seeing these errors, I can certainly help with getting this looked at further. I am going to send you a pm to take some details

Regards

Nathan