on 03-11-2021 10:09
Hello could I find out what the status is of a fault call (107332_11456) please? I was told someone would call me.
on 03-11-2021 18:45
Hi SpyderWolf,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you're affected by a fault. I've been able to locate your account using your forum details, just going through diagnostics- can you confirm if you have received a calling card quoting an RP block recently?
Alex_Rm
on 03-11-2021 19:13
Hi there
I haven't received anything. I was expecting a phone call to arrange a visit.
Regards
Chris
on 06-11-2021 12:52
Hi Chris,
Thanks for coming back to us on this and apologies for the inconvenience.
Taking a look at your account today I can see that the Hub is now showing online after an engineer visit.
If you are still having an issue, please pop back here and let us know.
Thanks,
on 11-02-2022 11:30
Hi there Kath
I keep getting intermittent Channel failed CS2004 on all TV channels. Can you assist?
TIA
Chris
on 13-02-2022 11:37
Hi there SpyderWolf
I can see you have been in touch with us since your post
How are things looking now?
Let me know if this still needs resolving
Gareth_L
on 13-02-2022 11:58
Hi Gareth
I am still getting CS2004 errors on my TV. Is it possible to get a diagnostic run on the equipment?
Regards
Chris
on 15-02-2022 12:10
Hi Chris,
thanks for coming back. Sorry to see you are still seeing these errors, I can certainly help with getting this looked at further. I am going to send you a pm to take some details
Regards
Nathan
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