Welcome to the community, thank you for your post. I'm really sorry to hear that the tech hasn't visited to get these cables repaired. I'll be happy to take a look in to this for you to see what's happened and how we can get this fixed moving forward.
I'll pop you over a private message so that I can pass security on the account and we'll go from there.
I've been able to raise this under the fault number F008292065 - the team will be out soon to get this repaired. I'm afraid they won't be able to advise on when this will be, however they are on the case and the cabinet will be fixed ASAP.