Building approved for Virgin Fibre but nothing has happened

[londonyau]

Sorry if I'm posting on the wrong board. 

I live in a flat in a building that is meant to have Virgin Fibre installed. I've spoken to the management company and the landlord had given approval (wayleave) a year ago or more, but nothing has happened since, and I can't find out who to speak to. I've chased the management company and landlord to follow up but they don't seem to care.

Please help!

[Travis_M]

Hi @londonyau

Thanks for posting on our community forum!

What does our postcode checker advise when entering your postcode?

Regards

[londonyau]

Hi @Travis_M,

When entering my postcode into the postcode checker my address doesn't show up ☹️.

I've filled in the contact form on multiple occasions to speak to someone but have never been able to get in touch with anyone at Virgin.

[Gareth_L]

Hi londonyau

Can I please send you a private message 

That way I can take some details off you and get an up date for you 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L