Brown box broken

[CDolek]

Hi There my brown box broken and all the cables and switches are exposed. Is it possible to replace the box and fix the loose switches and cables please. 

[jbrennand · Accepted solution]

Post up a photo of the box and a VM person will see whether it needs attention and sort it if it does.

And how is it affecting your BB network connection?

[Richw1982 · Accepted solution]

There shouldn't be any switches in the Virgin box?

[Beth_G]

Hi CDolek, 

Welcome to the Community Forums! Thanks for your first post.

Sorry to hear that your omni box is damaged. I've been able to find your account and I have arranged an engineer visit for you so it can be fixed/replaced. Please sign into your My Virgin Media account to manager your appointment time slot.

Let me know if you need anything else!

Beth

[CDolek]

Thank you very much Beth all sort it now engineer put a new box fixed all loose cables and very speedy process thank you very much again.

[CDolek]

All sorted now very quick service.

[Zach_R · Accepted solution]

Hi @CDolek,

Thank you for getting back to us with an update on this. I'm really glad to hear that we've been able to get this resolved for you.

If there's anything else in the future that you need our help with, please don't hesitate to reach back out to us here on the forums.

Thanks,
 

[jgf47]

Hi

I have the same issue. Might it be possible to arrange an engineer visit to look into this for me? Front cover has come loose and wires appear to be disconnected.

Thanks

[Akua_A]

Hi @jgf47.

Welcome to our community forums and thank you for your first posts.

Sorry to hear about your omnibox. I have made an appointment for you regarding this. You can check your appointment date on your my VM account. You can also amend the appointment date and time there too.

Please let us know how you get on.

Thanks,

[neilkingwatts]

Hi,

We have a broken box outside. We was told someone would fix it within 72 hours, but it hasn't been done. Could someone from Virgin Media please arrange for it to be fixed?

Thanks