Virgin Media Community

[Starra]

Just moved in and tried to set up my broadband - went to plug into the wall socket and it looks like there is something broken in the socket - how do I replace this?

[jb66]

Broken wall socket = Techncinan visit

[-tony-]

as above book a tech - you could do a temp job by getting one of these

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

remove the damaged isolator and use the connector above to allow the isolator cable to be screwed in - if the input cable is ok you then connect the hub and ring the activation line

a temp job until the tech can get there - you need to ring and book that or wait here for VM to book something

[Melissa_F]

Hi Starra,

Thanks for your post and welcome to the community.

Apologies for the broken wall socket. I'd like to arrange to have this fixed for you 🙂

I'll pop you a private message now.

Thanks

Melissa