Virgin Media Community

[Louise_H]

Hi,

The Virgin Media brown box on the external wall of my house is broken and hanging off the wall exposing the wires to the elements. 
With all the wind and rain we’ve been having I’m now very concerned about this.

I did call about this ages ago but it still hasn’t been fixed.

Please can you send an engineer to fix/replace the brown box.

Louise

[Tom_F]

Hi Louise_H, thanks for getting in touch - sorry for the delayed response.

I'm also sorry to hear that the external junction box has lost it's covering - so we can get this fixed for you I will get in touch via PM, just look out for the purple envelope icon and we'll take it from there.

Tom