Virgin Media Community

[Fionnula]

We have moved house and have been sent the quick start kit,I have set up the hub, but when I try to connect to WiFi I am told there is no connection/ the gateway address is not valid. It’s pointless trying to get through to Virgin! 

[MikeRobbo]

All new installs / replacement electronic equipment need to be activated.

You can try the Activation number -  0800 953 9500 

Best time to phone is 08:00

Or

You can wait on here for one of the VM Staff to pick up the thread but this may take a few days.

[Fionnula]

Thanks, that worked and WiFi is now good, it seems we have mislaid the power pack for the Tivo box, so cannot set that up yet 😡 any ideas on where is the best place to get one?

[carl_pearce]

eBay?

[Fionnula]

Can I just say that you guys have been more helpful in a few hours than Virgin in five days!!