All new installs / replacement electronic equipment need to be activated.
You can try the Activation number - 0800 953 9500
Best time to phone is 08:00
Or
You can wait on here for one of the VM Staff to pick up the thread but this may take a few days.
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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.