Broadband still not fit for purpose after engineer visit.
So after 10 days without useable internet, I got an engineer visit on Thursday. He replaced my router and told me only 1 of the lines into the house was working and he'd have to fix those at the exchange. He went away for about 5 minutes and came back, did a test and all seemed well. Sunday evening, I started to get severe latency issues, roll on tonight (monday night) and I'm back to the same issue I had before the visit, Router tells me I'm only getting a partial service, constant dropping out of game as I hit 100% packet loss, completely unusable internet once more.
I expect a refund as I'm paying as much for this piece of **** service as I do for me gas and electric combined....
Re: Broadband still not fit for purpose after engineer visit.
Would seem you've got a noise or power problem that's causing your router to lose channels. A restart (or connecting a replacement hub) will usually restore the connection for a short while because the hub renegotiates all 28 channels, but then it loses synch over time on one or more channels, and that causes the problems you describe and your BQM shows. The technician should have checked all this....but being VM they leave it to customers like us.
Rather than let VM send out a technician to find what's going on and fail again, suggest you connect to the hub, select "Check router status" and post the contents of the tabs titled Downstream, Upstream and Network logs in three separate replies here, and we'll take a look to see if we can spot an underlying cause. That won't fix it, but if we can identify probable cause, you can then get a technician out and they will know what they're coming to fix, which improves the chances of it being fixed.
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