Broadband connected, but not working

[MenthoL]

So I finally got my hub5 package and went ahead installing it.

I noticed I have an older socket to plug the hub in, but I've looked up online and it should still be fine.

But apparently it's not, there's a green light flashing since yesterday and no Internet connection

[Tudor]

There is the possibility that the hub is not activated. Call:

Equipment activation on 0800 953 9500

If that fails:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[MenthoL]

Thanks for the reply!

I called the equipment activation team, but unfortunately that wasn't the case. I had to book for a technician.

It's quite a bummer this happens

[Natalie_L]

Hi Methol, 

Thank you for reaching out to us here on the community.

We are very sorry to hear you have had an issue with the set up of your new equipment. 

I have taken a look from our side and can see you have had a visit from our technical team. 

Can you please let us know if this issue has now been resolved or if you require any further assistance?

Thanks, 

[Ilyas_Y]

Hey @MenthoL thanks for the reply on the forums.

I'm sorry to hear that a technician is required to resolve this matter 😞
In the rare occasion that this happens, we apologise for this.

Let us know how it goes with the engineers appointment and we can follow up from there.
In the mean time, if you have any other queries, feel free to reach out and we shall assist. 

Kind regards,
Ilyas.