Virgin Media Community

[rickybell1]

My outside cable has been damaged and needs repair. The virgin media telephone helpline is not accepting calls. There is no email address. In what other way can I contact virgin media to get help? I'm a doctor and this is quite urgent.

[-tony-]

you have in some part contacted them although it usually takes a few days for staff to get to threads - i will flag the thread to [hopefully] get a quicker response

wait for VM to pick up the thread - they will need some personal details - dont post any on here

EDIT - will leave this her but as i was typing the answer the thread has been flagged by a mod - they flag back to the staff who answer the threads

[Zoie_P]

Hi Rickybell1,

thanks for your post and welcome to our forums 🙂

I am sorry to hear your cable is damaged I can get a tech to come and look at this for you, I will pop you a message to keep an eye out for the purple envelope.

Thanks,

Zoie