For several days now I lose connection for hours at a time, at any time of day or night.
The helpdesk sent me a hub 3 to replace the shub 2ac, but the same fault exists.
The hub logs show loads of CRITICAL T3 timeouts, but usually all the upstream and downstream channels look solid when access to the internet suddenly ceases.
I've checked our area and it says there is a fault that HOPES to be cleared by March 25th!
I ran the online BB test and got a surprising result (not)...
4 of us on lockdown, 2 of whom are disabled, and VM wants to take a week more to solve this problem? Get your finger out VM!!
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Channel Frequency (Hz) Power () SNR (dB) Modulation Channel ID
Downstream bonded channels
Channel Locked Status (dB) Pre RS Errors Post RS Errors
Channel Frequency (Hz) Power Symbol Rate () Modulation Channel ID
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Time Priority Description
During the failures, the log does not get written to (usually), the upstream and downstream logs don't show loss of lock,etc, and the Hub 3 just stays with a sold white power light and no other indications.
Several of you Downstream power levels are below minimum.
Either phone it in or wait on here for one of the VM Staff to pick up the thread, someone should be along within a couple of days.
Don't bump your thread; it doesn't get answered any quicker.
After over 2 days totally dead, and the helpline saying it would be back "at 1:45", it all returned. Major network fault that hit our entire area.