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BB 200 On-Off-On-Off.... and repeat for days!

For several days now I lose connection for hours at a time, at any time of day or night.

The helpdesk sent me a hub 3 to replace the shub 2ac, but the same fault exists.

The hub logs show loads of CRITICAL T3 timeouts, but usually all the upstream and downstream channels look solid when access to the internet suddenly ceases.

I've checked our area and it says there is a fault that HOPES to be cleared by March 25th!

I ran the online BB test and got a surprising result (not)...

vm test.jpg

4 of us on lockdown, 2 of whom are disabled, and VM wants to take a week more to solve this problem? Get your finger out VM!!

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Re: BB 200 On-Off-On-Off.... and repeat for days!

can you post the upstream, downstream and network log.

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Re: BB 200 On-Off-On-Off.... and repeat for days!

Channel Frequency (Hz) Power () SNR (dB) Modulation Channel ID

1475000000-6.73725633
2219000000-1.23825611
3227000000-1.53825612
4235000000-23825613
5243000000-1.73825614
6251000000-23825615
7259000000-2.23825616
8267000000-2.53825617
9275000000-2.93825618
10283000000-3.23825619
11291000000-3.23825620
12299000000-3.23825621
13307000000-3.53825622
14315000000-3.53825623
15323000000-3.43825624
16411000000-5.43725625
17419000000-5.73825626
18427000000-63825627
19435000000-6.23825628
20443000000-6.43825629
21451000000-6.43725630
22459000000-6.53725631
23467000000-73725632
24483000000-6.73725634



Downstream bonded channels

Channel Locked Status  (dB) Pre RS Errors Post RS Errors

1Locked37.61510
2Locked38.94261
3Locked38.94460
4Locked38.94162
5Locked38.66358
6Locked38.99649
7Locked38.98233
8Locked38.613812
9Locked38.617112
10Locked38.91130
11Locked38.9680
12Locked38.9390
13Locked38.9450
14Locked38.6970
15Locked38.91232
16Locked37.6890
17Locked38.6880
18Locked38.61200
19Locked38.61140
20Locked38.61340
21Locked37.61220
22Locked37.61230
23Locked37.62660
24Locked37.61850

 

Channel Frequency (Hz) Power Symbol Rate () Modulation Channel ID

1326000004.455120645
2462000004.555120643
3537000004.655120642
4394000004.55120644



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1 0000
2 0000
3 0000
4 0000

 

 

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Re: BB 200 On-Off-On-Off.... and repeat for days!

Time Priority Description

17/03/2020 20:33:53criticalNo Ranging Response received - T3 time-out;
17/03/2020 19:03:26noticeLAN login Success
17/03/2020 19:02:21Warning!LAN login FAILED : Incorrect Username / Password
01/01/1970 00:02:0criticalNo Ranging Response received - T3 time-out
17/03/2020 18:45:3noticeSW download Successful - Via Config file
17/03/2020 18:43:17noticeSW Download INIT - Via Config file
01/01/1970 01:04:15criticalNo Ranging Response received - T3 time-out;
01/01/1970 01:03:34criticalDHCP FAILED - Discover sent, no offer received;
01/01/1970 01:02:27criticalNo Ranging Response received - T3 time-out
01/01/1970 01:01:47criticalDHCP FAILED - Discover sent, no offer received
01/01/1970 01:00:43criticalNo Ranging Response received - T3 time-out
01/01/1970 01:00:1criticalDHCP FAILED - Discover sent, no offer received;
01/01/1970 00:58:52criticalNo Ranging Response received - T3 time-out
01/01/1970 00:58:13criticalDHCP FAILED - Discover sent, no offer received;
01/01/1970 00:57:3criticalNo Ranging Response received - T3 time-out;
01/01/1970 00:56:20criticalDHCP FAILED - Discover sent, no offer received;CM-
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Re: BB 200 On-Off-On-Off.... and repeat for days!

During the failures, the log does not get written to (usually), the upstream and downstream logs don't show loss of lock,etc, and the Hub 3 just stays with a sold white power light and no other indications.

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Re: BB 200 On-Off-On-Off.... and repeat for days!

Several of you Downstream power levels are below minimum.

Either phone it in or wait on here for one of the VM Staff to pick up the thread, someone should be along within a couple of days.

Don't bump your thread; it doesn't get answered any quicker.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: BB 200 On-Off-On-Off.... and repeat for days!

After over 2 days totally dead, and the helpline saying it would be back "at 1:45", it all returned. Major network fault that hit our entire area.

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Message 8 of 8
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Re: BB 200 On-Off-On-Off.... and repeat for days!

those times are estimates.. could be easily extended

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