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mattf87
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All my neighbours have Virgin internet access, but can't get it

I've just discovered that the streets around me all have Virgin Fibre access, but I do not.

Now, I'm in a flat, of which there are 6, and none of us can get Virgin. But, we own the freehold, so I don't see why we were never contacted regarding connection, because we would have said yes.

My building joins the property next door, which has access. 

How can I start the ball rolling to get connected?

 

Thanks

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Christy_D
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Re: All my neighbours have Virgin internet access, but can't get it

Hi there @mattf87 


Thanks for your post

Let me check this for you, i'll pop over a private message so I can take some details

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Lee_R
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Re: All my neighbours have Virgin internet access, but can't get it

Hi @mattf87 thanks for posting and welcome back to our community.

Thanks for showing an interest in our services. When you say "there are 6"  do you mean 6 flats in a block that cannot get our services?  Or do you mean 6 occupants?  Also have you previously filled in this form?

Regards

 

Lee_R

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mattf87
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Re: All my neighbours have Virgin internet access, but can't get it

Hi Lee,

Yes, sorry, 6 flats. I suspect that Virgin asked for permission to lay cable but it didn't get through to the right people, as we all share the freehold.

I tried your link and it just takes me back to asking me to submit my postcode. I do that and it shows me the list of addresses, for the 6 flats it always says "Coming Soon." For every other address, it says it is available. I suspect it has been saying "Coming Soon" ever since the cable was installed for the other houses, and the request for permission never made it to the freeholders - or me at least.
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Laurie_C
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Re: All my neighbours have Virgin internet access, but can't get it

Hi mattf87,

 

Thanks for confirming this. Would you be able to confirm if you are receiving help from @Christy_D regarding this issue?

 

Kind regards,

Laurie

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mattf87
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Re: All my neighbours have Virgin internet access, but can't get it

Hi,

Christie had said I need to get confirmation from my neighbour’s in the flats that they will sign the wayleave. 

So, I’ll attempt to do that asap. 

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Laurie_C
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Re: All my neighbours have Virgin internet access, but can't get it

That's great Matt, please keep us updated, and do let us know if you need any more help.

 

Thanks,

Laurie

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