Address for Credit Check not showing up

[alexsmith-yen]

Hi all,

I'm having an issue with the credit check section when signing up for a broadband contract, one of my previous addresses is not appearing in the selectable list despite the postcode being correct,

If someone could help that would be great as I desperately need wi-fi

[VM-Jon · Accepted solution]

Ho @alexsmith-yen 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon