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Activation

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teresachest
Joining in

on ‎09-01-2022 11:46

Got my stuff yesterday called to get activated and still not working any ideas thank you

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎09-01-2022 15:03

@teresachest wrote:

Got my stuff yesterday called to get activated and still not working any ideas thank you

Call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎09-01-2022 15:03

@teresachest wrote:

Got my stuff yesterday called to get activated and still not working any ideas thank you

Call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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teresachest
Joining in
In response to Adduxi

on ‎09-01-2022 15:16

Hi thank you for advice I've done all that only to be told virgin shouldn't of sent box and hub out as they cancelled my order been messed around since Tuesday so I'm sending it back thank you 

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