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Mattgibson76
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Activation

just moved to a new property half way across the country  , got the “ reply go” message to activate new set up and got the dreaded “ we are sorry something went wrong “ message , urgently need the broadband for work purposes , the 0800 number doesn’t seem to get me a response . Can Anyone here help at all ?

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Anonymous
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Re: Activation

it can take staff a few days (up to a week) to reply.

Call it in as a fault you might need an engineer
Mattgibson76
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Re: Activation

All sorted , was a problem with the activation service , was sorted by supplying the MAC address of hub ...phew