Hi Sophiesopshie92
Welcome to the Community and thank you for posting.
I am sorry for the delay and to hear of the issue you are experiencing.
To activate your equipment, you would need to call our dedicated line on 0345 454 1111 / 150 and then select option 1, 3 and then 2.
The process is predominately automated but this will complete the set up and provide you with the full service.
Let me know if you have any problems.
Thanks
Nat