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Account number and area missing

Jekko
Joining in

on ‎27-11-2022 12:20

Hi

I Just ordered installation which has been rescheduled. I need to sign up to manage the installation but I cant as the account number and area code are missing from my contract info sheet, it has a - where the numbers should be.

Is there anyway to get around this? 

Thanks

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎27-11-2022 14:53

Are you able to log on to your online account? If so they will be shown there

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Lee_R
Forum Team
Forum Team

on ‎29-11-2022 18:11

Hi Jekko, thanks for posting and welcome to our community.

Indeed, welcome to Virgin Media as a customer.  I would love to help you register for My Virgin Media.  I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

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