@GC6 then you need to assume that VM aren't too interested in your custom, abandon waiting for them to get you hooked up and seek alternative suppliers. Actually, of course, VM really would like your custom (or at least the monthly fees), but appear too organisationally dysfunctional to provide it.
You may also want to ponder the question of how responsive they may be, in the event of you having issues with the service in light of your experience over the past five months?
Just a thought.
John