Virgin Media Community

[waltermorel]

Hi,

Account number [MOD EDIT: REMOVED]

Area reference21

Hub4 has been installed for 1Gig update replacing our 500 Meg service but since this morning our broadband is still at 500 Meg speed and our telephone still showing a status “disabled”.

i tried to call customer services with no help.

can someone please help ?

thank you

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Adduxi]

Your configuration is for 1gb, so if you are only getting 500mb you need to check elsewhere.

[MikeRobbo]

This is the third post by this OP with the same title.