on 16-02-2021 09:26
Hi,
We have purchased and exchanged on a new property and are in the process of organising broadband to start for the completion date (also the date we move in). The sellers had a broadband contract with VM, so before making my order I got the following message -
A Virgin Media account already exists at this address, so we will need to delay sending your kit for 14 days while we close this account.
Due to the current situation, we are working from home and the 14 day delay would push us to look at other providers. Would it be possible to reduce this delay and align it with our completion date? Is there anything the current owners could do to help us out?
Thanks
Answered! Go to Answer
16-02-2021 09:27 - edited 16-02-2021 09:29
Hi there
Thanks for you post.
Please private message me your full address name and postcode and i'll get this sorted for you
You may get another private message from other Virgin Forum members so please let them know that I am dealing with this as you don’t need to send the details over twice. This will cause confusion you see.
Thanks
Christy
16-02-2021 09:27 - edited 16-02-2021 09:29
Hi there
Thanks for you post.
Please private message me your full address name and postcode and i'll get this sorted for you
You may get another private message from other Virgin Forum members so please let them know that I am dealing with this as you don’t need to send the details over twice. This will cause confusion you see.
Thanks
Christy
on 16-02-2021 13:37
*Update*
This is all sorted now with customer and they have been able to place their order.
Thanks
Christy
on 10-08-2021 15:09
same situation do you think you could help me please?
10-08-2021 15:10 - edited 10-08-2021 15:10
Hi there @rollypolly23
Of course I can help you with this,
I'll pop you a private message so I can take some details.
Thanks
Christy
on 25-08-2021 19:15
Hi! My problem is quite similar too. Could you contact me so I can explain the situation?
Many thanks!
25-08-2021 19:17 - edited 25-08-2021 19:18
Hi there @Maria_S
Of course. I'll pop you a private message to take some details and we'll go from there.
Thanks
Christy
on 11-01-2022 21:09
Hi,
I'm in the same position as the OP, is there a way to expedite the process?
Regards,
Sam
11-01-2022 21:11 - edited 11-01-2022 21:12
Hi there
Sure, let me pop over a private message to take some details and we’ll see what we can do for you.
Thanks,
Christy