Virgin Media Community

Replacement outside brown cover

Hi,Is it possible to get a replacement for my outside brown cover please?We recently moved in and it's missing. An engineer who came out in March said they'd arrange it but it's not been replaced.Thanks

Incorrect bill amount

On the 28th April following an online conversation with virgin media I agreed to an additional ongoing credit until 27th September to make my bill the same as it was before the price rise.However, I just got the bill online and this additional rollin...

New installation date

I received a text from [MOD EDIT: Phone number] scheduling a new date for installation and told me to reply YES to schedule new date or NO so I replied back yes and they said thank you… can you confirm or not if this is a scam as I googled the number...

my area and account number

I recently ordered a QuickStart, and have had no email about my account number or area number. So I’m unable to log in on the app or website.I have alredy recieved the router and broadband is up and running so its activated. Please help me in this ca...

Xbox NAT & Teredo issues

Seems like a problem others have faced but I'm a 3.0 hub user who is experiencing "NAT unavailable" and "Can't get a Teredo IP address" issues on my Xbox series X which means party chat isn't working.Also have an Xbox series S in the same household w...

Removing a Network Name from the list

Hi, for some time now I have had the following Network Name showing up on my list of networks, VM9459546-EXT, my own network is VM9459546, not quite sure where this one came from?. So I did a factory reset this morning hoping that this 2nd name...

Lied to by renewals awful customer services

Hi,I am having an awful experience with virgin, I had email come through saying renew my services, same channels, same speed same price which was 55 a month. Great so I renewed, well I noticed that my online account hadn’t been updated so I called an...

Resolved! Microsoft wont support "old" outlook on new laptop.

None of these issues are caused by Virgin but they are affecting outlook Pop3.I am the wrong side of 70 and do not wish to enter a completely different way of working.My laptop’s charging port has packed up, it is not the battery or cable. As it was ...

Credit Report dipute

I was a former customer of Virgin Media at [MOD EDIT: PERSONAL INFORMATION REMOVED] It was a rude shock and a great disappointment to have discovered that Virgin Media filed a negative report against my credit score without my knowledge or notifica...